ITIL Certification ITILFND_V4 study guides have been Updated

 

Real ITILFND_V4 Questions

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Certqueen ITILFND_V4 Sample Questions Share

Which value chain activity ensures that ongoing service activity meets user expectations?
A. Plan
B. Deliver and support
C. Engage
D. Obtain/build
Answer: B

What is used as a tool to help define and measure performance?
A. An incident record
B. A continual improvement register
C. A service level agreement
D. A change schedule
Answer: C

Which is the cause, or potential cause, of one or more incidents?
A. A known error
B. A problem
C. A change
D. An event
Answer: B

Why and how is a user MOST LIKELY to contact the service desk?
A. To discuss the cause of an incident via a phone call
B. To request access to a resource via a self service portal
C. To authorize an emergency change via live chat
D. To report a problem using a mobile app
Answer: A

Which is the MOST LIKELY way of resolving major incidents?
A. A support team following detailed procedures for investigating the incident
B. Users establishing a resolution using self-help
C. A temporary teamworking together to identify a resolution
D. The service desk identifying the cause and a resolution
Answer: C

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ITILFND_V4 Dumps

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