Avaya ACSS 7492X actual dumps

 

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Certqueen 7492X Sample Questions Share

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill? 
A. Greatest Need 
B. Service Level Maximiser (SLM) 
C. Weighted Advance Time 
D. Reserve Agents 
Answer: D

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.) 
A. It uses advanced algorithms to efficiently route calls to agents 
B. It provides conditional routing of calls to agent queues 
C. It enables routing of calls to the agent that is most idle 
D. It dynamically matches a customer to an optimal agent 
E. It allows for dynamic reporting of call center activities in custom methods 
Answer: AD

A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.As a part of a good Global Support Services (GSS) methodology, what should the company do next? 
A. Reduce or eliminate the business impact of the vector by testing the vectors. 
B. Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing. 
C. Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly. 
D. Determine the frequency and severity of the issue where the vector does not route calls properly. 
Answer: B

Given the following conditions: 
- In the Business Advocate configuration 
- During call surplus conditions 
- If calls are waiting when an agent becomes available 
- The agent’s selection method is Percent Allocation 
How will the Communication Manager interpret the highest priority calls? 
A. As the highest skill level and the highest ratio of CWT/SO or PWT/SO 
B. As the highest skill level and the longest CWT or PWT 
C. As the longest CWT or PWT 
D. As the oldest call waiting that best maintains the administered target allocations for all skills 
Answer: A

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software? 
A. Determining the triggers 
B. Recognizing the problem 
C. Choosing corrective actions 
D. Implementing corrective actions 
Answer: B

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